Shipping Policy

Shipping of the order from www.shreepadmavatijewellers.com is safe, secure, and hassle-free. All our products are fully insured during transit. Every package of the product (Jewellery / Gold Coin) purchased from www.shreepadmavatijewellers.com will reach your doorstep in durable, tamper-proof packaging.

Our trusted courier partners include Blue Dart, Ecom Express, Malca Amit, and BVC. Customers will receive a shipping AWB (Air Waybill) number after the order is dispatched. The choice of courier partner will depend on the serviceability to the shipping address.

Shipping Charges

We offer FREE shipping across India on all orders placed via www.shreepadmavatijewellers.com.

Delivery to Identified Person

To ensure safe delivery, customers must provide accurate recipient details such as:

• Full name (as per government-issued ID)

• Complete address with landmark and pin code

• Valid contact number

At the time of delivery, any one of the following identity proofs is required:

• Passport

• PAN Card

• Driver’s License

• Voter ID

• Aadhaar Card

The courier agent will verify and record the ID proof details during delivery. Cooperation during this process is expected from the recipient.

Delivery Locations

Orders are delivered only to:

• Residential addresses

• Office/workplace addresses

• Nearby Shree Padmavati Jewellers showrooms

We do not deliver to public places such as malls, restaurants, hostels, or on the street.

If the recipient is unavailable, our courier partner will attempt delivery up to three additional times. After failed attempts, the order will be returned to our facility.

Change in Shipping Address

Customers may track orders by logging into the My Account section on www.shreepadmavatijewellers.com.

To request a change in the shipping address before dispatch, please send an email to:
📧 support@shreepadmavatijewellers.com

Please note that delivery is subject to courier company terms, and incorrect recipient details may lead to non-delivery.

Policy Updates

www.shreepadmavatijewellers.com reserves the right to modify this shipping policy at any time. Any changes will be updated on the website.

Shipment Discrepancy

Upon receiving your order, please inspect it carefully. If you notice any of the following:

• Damaged packaging or product

• Shortage or over-shipment

• Lost item(s) during transit

Contact our customer service within 72 hours at:
📞 +91 [Your Customer Care Number]
📧 support@shreepadmavatijewellers.com

Damaged Products

If your parcel or product is damaged, report it within 72 hours via phone and email (do not discard the packaging). Our team will investigate the issue. Claims made after 72 hours will not be accepted.

Missing Products

We recommend inspecting the parcel before accepting delivery. If anything is missing, contact us within 72 hours of delivery:

📞 +91 [Your Customer Care Number]
📧 support@shreepadmavatijewellers.com

Our team will investigate and resolve the issue within 7 working days. No claims will be accepted after the specified time frame.

Non-Receipt of Order

Once an order is dispatched, a tracking ID is sent to your registered email. After the product is marked as delivered, we also send a delivery confirmation email.

If you do not physically receive the parcel despite getting a delivery confirmation, contact us within 72 hours:

📞 +91 [Your Customer Care Number]
📧 support@shreepadmavatijewellers.com

Our investigation team will resolve the matter within 7 working days. No refunds or complaints will be entertained after the time window or in case of chargebacks without following the due process.

Free Gift Packaging

Planning a gift? We offer complimentary gift packaging and a personalized message card.

To add a message, simply use the “Gift message” box on the shopping bag/cart page. Your note will be printed on a premium card and included with the gift packaging.