Cancellation Policy

At Shree Padmavati Jewellers, we strive to provide a seamless shopping experience for our customers. However, under certain circumstances, order cancellations may be necessary. Please refer to our detailed cancellation policy outlined below:

Cancellation by Shree Padmavati Jewellers:

We reserve the right to cancel any order in the event of a discrepancy. Common causes for cancellation from our end include, but are not limited to:

• Limited inventory of the product

• Pricing errors or incorrect product information

• Quality rejection during inspection

• Insufficient customer information or unsuccessful verification

• Suspicious orders or fraudulent activity

• Natural calamities or unforeseen circumstances

We may also request additional details from the customer during or before order acceptance to ensure accuracy and security.

Ready-to-Ship Orders:

Customers can cancel a ready-to-ship order before it is shipped. In such cases, we will refund the amount using the original payment method within 10 business days.
Please note:

• A pre-dispatch cancellation fee of 2% will be applied

• The remaining 98% will be credited back to the customer's account (to the same source from which the payment was made)

• Gold & Silver coins, bars, silver articles, Rakhi, and solitaire orders cannot be cancelled under any circumstances

Make-to-Order Products:

Custom-made, personalized, or Smart Buy jewelry items are specially crafted upon order.

• If cancelled within 2 days of purchase, the full amount will be refunded (to the original source of payment)

• If cancelled after 2 days (before or after dispatch), the refund will be processed after deducting making charges and stone charges

• The remaining amount will be refunded within 10 business days or may be adjusted against an exchanged product(s)

Failed Transactions:

In case of a failed transaction where the amount is debited from the customer’s account, the payment gateway will refund the amount to the respective account within 72 hours.

Please note that the cancellation policy may vary for specific products or during promotional offers. The terms and conditions are subject to change at the sole discretion of shreepadmavatijewellers.com.

Need Help?

For any clarification or assistance regarding our cancellation policy, feel free to contact our customer support team at:
📧 care@shreepadmavatijewellers.com

Disclaimer: This cancellation policy is applicable only for orders placed on www.shreepadmavatijewellers.com. For orders placed through other platforms or sales channels, please refer to the respective platform’s policy.